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Vraag 1: A first time visitor to your office introduces himself as John Brown. How do you respond? Nice to meet you too, John. My name is ... Good to see you, John. My name is ... Welcome to our office, Mr Brown. My name is ... My name is ...
Vraag 2: On the phone: Your caller has a long name and speaks very fast. What do you do to get the details right? You start talking very slowly. You repeat everything she says so she can correct you. You say you do not understand, so you ask her to repeat the information. You ask her to spell her name slowly so that you can write it down properly.
Vraag 3: You have to organise lunch for a group of French Executives. What do you provide and where? In the company restaurant: a choice of meals. In a restaurant: a la carte menu. In a croissant shop: croissants and orange juice. In the manager’s office: sandwiches and milk
Vraag 4: In your e-mail to the post office you refer to a shipment from the US as to: a packet from the US a packing from the US a parcel from the US a packaging from the US
Vraag 5: When writing a letter to a new client you start with ‘Dear Sir / Madam’. Your closing will be: Best wishes Yours faithfully Regards Yours sincerely
Vraag 6: In your letter you refer to the client’s appointment with your manager Mr Donker on January 26th as follows: When you meet Mr Donker on January 26th ... If you meet Mr Donker on January 26th ... When you meet Mr Donker on the 26th of January ... If you meet Mr Donker on the 26 of January ...
Vraag 7: You send an e-mail to your business group in China. You ask them to confirm a date for video-conferencing: Could you please check your mailbox for the following appointment? Could you write the following date in your agenda? Could you check your diary for the date? Do you have the following date in your schedule?
Vraag 8: The Managing Director asks you in an e-mail to send him the minutes of a meeting. You reply: I will send it to you as soon as I have finished them. I will despatch it in an attachment for you. Hereby I will send you my draft. Concerned with your question I will send you the minutes.
Vraag 9: A customer has asked for some information in writing. The accompanying note says: With compliments from the Personal Department. After your inquiry we send you ... We send you with pleasure ... Thank you for your enquiry of ...
Vraag 10: Complaints are dealt with by you, so you encourage colleagues to address them to you: If there are complaints from your side, tell me about them. If you have any eventual problems let me know. In case if you have problems ... If there are any problems ...
Vraag 11: In a meeting with colleagues from abroad you introduce yourself. What do you say? My name is ..., I work for this company for 10 years now. Hello, I am ... I have worked for Xenion since 1996. I am ... I am working here for 10 years now. Hello, my name is ... I worked here for 10 years already.
Vraag 12: At an office party you talk to several business partners from abroad. Not all your social talk is going down well. Choose the correct sentence: In my meaning you must adapt to the rules of the country. Of course this should stay among us two. How more how nicer! I am looking forward to seeing you again next year!
Vraag 13: Apologising for the catering you say to a visitor: I am sorry, there is little coffee left. I will get you some fresh coffee. I see there is a little coffee. Shall I give it to you? (Calling the catering service) We have very few coffees here. Could you send more? What do you want: coffee or tea? You can choose both.
Vraag 14: A colleague is trying to phone your manager. He cannot get through, you answer the phone. What do you say? I am sorry the line is very busy and so is John. I am afraid the line is engaged and so is John. The line is engaged, I think. How can I help you? Shall I put you in the wait? Hold on please!
Vraag 15: On the phone: you end the conversation with a client: Thanks a lot, you helped me a big deal. Thank you for your information, we’ll give it a think. On behalf of all the staff I would like to thank you, and that’s it. Thank you and goodbye!
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Ja, ik wil informatie of aanbiedingen via e-mail ontvangen Ik maak bezwaar tegen verstrekking van mijn gegevens aan derden
