Language Course English for ICT Offshoring
Language is Key to Successful Offshoring
With the offshoring of ICT projects, it is of the utmost importance that communication in English runs smoothly. Mistakes and lack of clarity in written documents have detrimental and sometimes even legal and financial consequences. Miscommunication quite often leads to such problems in the contact with countries and regions like China, India and Eastern Europe. This is mainly caused by a limited knowledge of technical English (ICT and the line of business in which one works) and by insufficient insight into and nderstanding of the cultural context of the country or region where the offshoring partner is located.
Target Group
Employees, who are involved in the offshoring of ICT activities and use English as the official language of communication, such as project managers, project leaders, business analysts, IT engineers, function controllers and test and requirement engineers.
Aim
To develop a good to excellent command of the English language, with the focus on work-related terms and products and use of language in ICT. To gain insight into the use of the English language in the Netherlands. India, China and East Europe.
Content
- Telephone skills: Conveying a message clearly and to the point.
- Writing skills: Composing and writing letters, e-mails, technical reports and requirements in English;
- Reading skills: Understanding general and technical texts, deducing the meaning of unfamiliar words from the context;
- Meetings and Discussions: Face-to-face as well as telephone and conference calls;
- Negotiating: Negotiating, conducting business talks with clients and ICT offshore partners;
- Presentation skills: Explaining plans in a convincing and appealing way, describing projects and handling questions;
- Professional Language: Using the correct terminology in one’s (ICT) profession, describing activities and developments in one’s organisation and line of business;
- Social Skills: Etiquette in international business relations, cultural differences at business and social occasions.
These are all placed in the context of the daily work situation with the relevant terminology. The learned material is directly applied by the participant through the use of practically-oriented role-play, which gives an optimal result to the course. Grammar is usually presented and discussed in a supporting role.
Training programme
The course consists of 8 to 10 three-hour sessions, given once a week. The dates, time and location are arranged in consultation. You may either follow the course individually or in a group (incompany). Prior to the course an intake will take place with the participant to establish the language level. 8 participants constitute the maximum size for a group. Prices may be obtained upon request.
Trainingsadvies?
E-mail: devaal@horizongroep.nl
