Taal Tips & Trucs: internationaal bezoek ontvangen
Woordenlijst voor het ontvangen van uw internationale klanten
Bij het ontvangen van een internationale gast, is het prettig als u deze in correct Engels te woord kunt staan. Met de uitdrukkingen uit deze woordenlijst maakt u een goede en professionele indruk.
Receiving visitors and offering hospitality
- Mr/Mrs … is expecting you. He/She'll be with you in a few minutes.
- Can I take your coat?
- Would you like to take a seat while you're waiting?
- Can I get you something to drink – coffee, tea or a cold drink?
Language Problems
When you don't understand
- I'm sorry, I'm afraid I don't understand (at all).
- I don't know what ... means. (You really don't know.)
- I don't know what you mean by .... (You think you must have misunderstood.)
- Just a moment, please. What (exactly) does ... mean? to check
- I didn't catch/follow that (completely). Could you just go over it again?
- What do you mean?
- I'm not with you. informal
- You've lost me. informal
Asking the other person to repeat
- I beg your pardon? formal
- Pardon?
- I'm sorry what did you say?
- Could you just repeat that, please? you want everything repeated
- Could you just repeat (the figures/the dates/your fax number/ ... ) please?
Saying what you need
- Could I just have a minute, please? (You want a pause to think/write/...)
- Could you speak more slowly, please?
- Could you spell (your name/address/company name/ ... ), please?
- How do you pronounce your name?
Explaining your language problems
- I'm afraid I don't know the English word for ….. Can you help me?
- I'm afraid I can't explain very clearly in English. (But I'll do my best.)
- Have I made myself clear? gives the other person a chance to check with you
- I think you must have misunderstood me. the other person seems annoyed or confused
Wilt zich mondeling beter uitdrukken in het Engels? Overweeg dan het volgen van een training Business English of English for Secretaries, klik hier.
